Job Description
We are seeking an Pharmacy Technician Specialist to help our client process orders with accuracy and compliance, ensuring proper tracking, tracing, and delivery. This logistics-focused role requires strong communication skills with pharmacies, along with managing order verification, issue resolution, and system updates in our CRM. An understanding of the pharmaceutical space is preferred, along with proficiency in CRM and order fulfillment best practices.
Day-to-Day Responsibilities
Process medication orders accurately and compliantly
Coordinate with pharmacies regarding prescription fulfillment and order status
Verify orders, approvals, discounts, and documentation
Resolve pharmacy, medication, and patient-related issues
Maintain and update opportunities and order data in Salesforce
Communicate order rejections and compliance concerns to internal stakeholders
Research medications and onboard new pharmacy partners
Maintain pricing updates and promotional campaigns within Salesforce
Partner with retention, operations, and medical teams to ensure a smooth patient experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
Active, unrestricted Florida Pharmacy Technician License
Experience working as a Pharmacy Technician
Experience processing medication orders and working with pharmacy operations
Strong attention to detail and compliance mindset
Excellent communication and customer service skills Proficiency with CRM platforms (Salesforce, HubSpot, or similar)
Experience using EHR systems (DrChrono preferred)
Experience with pharmaceutical logistics, fulfillment, or inventory management
Knowledge of medication sourcing and pharmacy workflows
Experience troubleshooting order issues and working directly with pharmacies
Salesforce experience
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